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Frequently Asked Questions

What actually is IT Management?

IT Management is the art of orchestrating technology to seamlessly align with and amplify an organization’s strategic goals. We take on the responsibility of managing your technology in your organization’s IT, so you don’t have to.

Catalyst IT Management Services Include:

  • Service Desk – Our team of experienced technicians are available whenever you need them
  • Infrastructure – Ensures you have the most up-to-date technology keeping business operating smoothly
  • IT Security – Never miss the latest technology updates and patches with our air-tight security
  • Backup & Recovery – Your data is safe, secure, and available whenever it is needed with Catalyst IT
  • Virtual CIO – Along with keeping technology working smoothly, we are your trusted technology advisor

What hours is Catalyst available?

We are available 24/7/365.

Our regular office hours are 8:00 a.m. to 5:00 p.m., Monday through Friday.

However, we are on-call 24/7/365. Your critical needs will never go unanswered. If you had an IT emergency at 2:30 a.m. on December 25th, Catalyst would be ready to respond.

I already have a firewall and antivirus security, why do I need additional security?

Why do you need fire insurance if you have a fire extinguisher and a fire alarm? One form of protection is not enough to protect your business. How do you know your antivirus is actually doing anything? Is it monitoring? How do you know if there are problems?

Today’s cybercriminals are more dangerous than they were even five years ago. With the help of automation, AI, and many other new weapons, they can leverage attacks against small businesses that don’t have strong enough protection. Check out our page on cybersecurity to delve deeper into the changing landscape of cyber-threats.

IT security is a multilayered approach that requires more than one piece to complete the puzzle.

I already have an IT team member; does Catalyst have options to work with my team?

If you have a small IT team or a one-man-team, Catalyst will work in conjunction with them to take your IT to the next level. Your IT person that is overworked and overwhelmed can take a breath to focus on more important issues.

An on-site internal IT team member makes sense for certain businesses. We can co-manage your organization’s IT with your internal team member.

Am I ready for an outsourced IT solution?

Everyone is ready for Catalyst IT.

If you are stressing about uptime, security, or you are struggling to juggle managing your business, growing your business, and moonlighting as the IT person, then you should be looking at Catalyst IT.

Businesses of all sizes need robust IT security and infrastructure to protect crucial data.

We can do it more efficiently, we’ll do it better, and we can do it cheaper than if you did it yourself. We want our customers to focus on growing their business and making money, not IT problems.

If a problem arises, how does Catalyst IT handle it?

We are available via phone, email, and portal. If it’s an urgent matter, pick up the phone and you’ll speak directly to a technician.

Catalyst will know if there is a problem before it becomes an issue. Depending on the severity of the problem, it will be assigned to the next available IT Specialist. If the problem is deemed urgent, it will be escalated to our IT Architect or IT Director and addressed with speed.

What are the differences between IT Management and Break-Fix models?

Break-Fix is an IT model in a client is charged only when something is wrong or broken. They are entirely reactive. Your business is waiting for something to go wrong.

IT Management, which is the model Catalyst IT follows, proactively monitors the entirety of your IT infrastructure and prevents as many future mishaps as possible for one flat monthly charge.

Do you offer a free consultation?

We offer a free walkthrough to assess your IT needs. We do a visual inspection, then answer any questions, and help you navigate this decision making process.