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I've never had a real long lag time in any printer issues at all. The customer service and the relationship that we've formed with Century Business in the past 14 years... We feel like their only customer. So when you feel like that, you want other people to have that service.
We’ve been very pleased for 20 to 25 years, and I definitely would recommend them to anyone who is seeking them out. They’ve just been great with any questions that we have, and they’re always there to answer our questions, call us back, and reach us however we need them.
We make that call, we talk to the local office, they send out a local tech, and they're out here the same day usually, and they get us back up and going. It's just been awesome.
I value the face‑to‑face interaction, and I appreciate knowing that if I have an issue, I can call someone. They have a friend in us because we feel like we have a friend in them.
The team has been excellent to work with. They're very knowledgeable, reliable, and professional. When we have something we need or need to order something, they're on top of it, and we're very appreciative of all their assistance.
Catalyst has made my life basically easy. My staff was getting drug into the IT world. Instead of taking care of our guests and providing the services that we provide. Now, we hand it off to Catalyst and let them handle that.
The Ohiya Casino and Resort was closed for six days due to the major flood event that affected most of Nebraska. Unable to resolve this issue ourselves we called Catalyst IT. . . Our business was able to receive and send emails that same day.
Century came up with the best solution for us ten years ago and they have continued to meet all of our needs. We have enjoyed a strong relationship with local salespeople and having a local service technician is icing on the cake.
We at Maguire have been using Century for a long time now and have always had a great experience. They’re fair with their pricing and services. So, when we decided to do this new campus, it was a no brainer for us to continue to use Century for all of our copier and printer needs.
The minute you pick up the phone, they answer, and take care of your problems right away. Our copier being down is a thing of the past. Being able to rely on somebody when you're in a hurry is cost effective to every business.